#Cannot connect to citrix xenapp server.ssl install
Install the root certificate/intermediate certificate on the client machine. Usually root certificate is present in the certificate bundle provided by your SSL service provider along with intermediate and server certificates. Root certificate/intermediate certificate can be downloaded from your SSL certificate provider's website or can be obtained on request. Complete the following steps to resolve this issue:ĭownload or obtain the SSL root certificate/intermediate certificate (.crt/.cer) file issued by your SSL certificate provider. This error message suggests that the client device does not have the required root certificate/intermediate certificate to establish trust with the certificate authority who issued the NetScaler Gateway server certificate. For information on Receiver feature updates refer to. If this does not resolve the issue then proceed to the next section. Refer to CTX200114 - Citrix Receiver Support for SHA-2 to view the Receiver versions which supports SHA-2 certificates. If you are using SHA2 certificates then the older version of Receiver does not support these certificate.
Upgrade to the latest version of Receiver to verify if this resolves the issue.If you are experiencing this issue and you are not a System Administrator, contact your organization’s Help Desk for assistance and refer them to this article. Important! This article is intended for use by System Administrators.
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